3rd of September 2014, Mnquma Local Municipality held a Customer
care launch at Msobomvu Sports Field.
Care Centre will assist the community in measuring how the government operates.
It is well resourced and there is constant communication between Customer care
and the office of the Premier.
DO Mrwetyana who is the Director of Corporate Services in Mnquma Local
Municipality also reminded the community that Mnquma Local Municipality
provides internships and learnerships to unemployed Graduates and also provides
College students with in-service training so that they get their Diplomas.
were leaders from various departments including those from the Office of the Premier.
The municipal Manager of Nkonkobe, and sector
departments surrounding Mnquma Local Municipality were also present, to give
support and witness an innovation that is believed to bring change and give
hope to the community of Mnquma Local Municipality.
Manager Mr S. Tantsi promised the people of Mnquma Local Municipality that
customer care will be capacitated with well-trained staff that will be able to
assist the community and provide good service. He also mentioned to the
community that the customer care center is there to assist them as the
community. He also encouraged the staff to be efficient and helpful towards the
customers so as to improve the relations between the two stakeholders.
N Mdontso from the office of the premier told the people that it was a pleasure
and an honor to be invited in such an occasion, further saying that Mnquma Local
Municipality is improving as there are few Municipalities with Customer Care
offices. She also encouraged the community to use Customer Care effectively as
this will minimize direct complaints to the Premier, as well as the
presidential hotline especially small cases that could be solved without any
interventions from the Premier’s or the President office.
launch was a success with hopes that this innovation will bring change and
assist the community’s needs. The contact number to the Customer Care is as
CARE UNIT (CORPORATE SERVICE DIRECTORATE)
to the level of unemployment and subsequent poverty in Mnquma local municipality,
there are households which are unable to pay for normal municipal services. The
municipality therefore adopts this indigent support policy to ensure that these
households have access to at least basic municipal services, and is guided in
the formulation of this policy by the national government’s policy in this
regard. Relief will be based on a means testing with targeted credits method.
Council also recognizes that many of the residents cannot afford the cost of
full provision and for this reason the Council will endeavor to ensure
tariffs in terms of the Council’s Tariff Policy, which will balance the
economic viability of continued service delivery; and
appropriate service levels.
APPLICATION FOR INDIGENT SUPPORT
households, whose combined gross income, that is, the gross income of all the
members of the household over the age of 18 years, is less than the amount
determined by the Council from time to time, shall qualify for registration as
for relief must be made on the prescribed forms. The applicant must comply with
all the necessary requirements.
The application form is to contain, inter alia, the
following important information:
of the account holder
of total household income
of identification documents of all occupants of the residence certified by an
authorized member of the municipality’s staff
and names of dependents
onus rests with the household at all times to re-apply for continued relief or
submit proof of change in circumstances.
A customer applying for registration as an
indigent customer will be required to declare that all information provided in
the application form and other documentation and information provided in
connection with the application is true and correct.
The municipality or its authorized
agent shall countersign the application form and certify that the consequence
and conditions of such application were explained to the consumer, and that the
customer indicated that the content of the declaration was understood
APPROVAL OF APPLICATION
Municipal Manager through the Chief Financial Officer provides Free Basic
Services to applicants that meet the requirements of the Indigent Support
Programme. The Chief Financial Officer will scrutinize each application prior
to approval. If a household is found to be indigent, it will be registered on a
database linked to the debtors system.
municipality or its authorized agent may send authorized representatives to
premises or households applying for registration as indigent customers to
conduct an on-sites audit of the information provided prior to such application
An application shall be approved for
a period of 12 months only. Subsidies will thereafter lapse unless the
applicant fails to submit further proof of income or reapplies for the subsidy
FREE BASIC SERVICES OFFERED
and/ or occupiers of residential property who qualify for indigent support
shall receive the following benefits:
- Electricity Free 50kWh per month (as determined by the council)
the balance @ normal tariffs for domestic users.
- Refuse Free
- Property Rates Free
- Paraffin 20 litres per households monthly.
so far there are about
2991 customers who have received paraffin for the
month of August 2014
6286 customers who have benefited on FBE for the month of August 2014
Ward 6 has electricity; therefore no paraffin was
delivered for them.
Ward 8 has only 91 costumers not 100.
R1 093 460.00 was paid for paraffin of 3 clusters with
30 wards for the month of August 2014.
R 308 664.35 was paid to Eskom for the month of August
The unit is therefore advising
people to apply, the doors are still open but only for those who qualify.
For more information people should
consult Mr. Z. Ndiki and Ms. Melody at
047 401 2400.